Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 03, 2026 - 19:00 MST
Update
Reinvent Reseller Partner,
This is an update to the previous notice reflecting the correct time frame of the maintenance. Please be advised that our vendor will be performing maintenance during off-peak hours on Thursday, September 3rd, starting at 7:00 PM MST until September 3th at 9:00 PM MST.
Our vendor will be performing maintenance as outlined below:
- MCU CORE1-PHX Our vendor will be carrying out routine maintenance in their Phoenix data center. core1-phx.mcusip.run may experience disruption at any point during the following two-hour maintenance window. We will be placing core1-phx.mcusip.run into maintenance mode which will cause it to send 503 notifications to all devices and inbound calls. Inbound calls to core1-phx will be redirected to core2-ord and core3-iad. Partners who have configured their phones to auto provision using our provisioning servers should see minimal impact as devices will re-register using either core2-ord or core3-iad due to core1-phx being unavailable.
PORTAL Server may be unavailable during the maintenance window - if you are unable to access the portal at any point during this maintenance you will be able to access the portal at one of the URLs below: https://core2-ord.mcusip.run https://core3-iad.mcusip.run
- MCU ENDPOINTS1-PHX During this maintenance endpoints1-phx.mcusip.run may be unavailable during the reboot window of that server's maintenance window. No configuration changes or device management will be possible on endpoints1-phx.mcusip.run during maintenance. Devices using the auto provision URLs prov.mcusip.run or endpoints.myclouducaas.com will be directed to the redundant provisioning server endpoints2-ord.mcusip.run during the reboot.
Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information, or open an Info Request in the Halo Partner Portal.
Posted Aug 31, 2026 - 12:19 MST
Update
We will be undergoing scheduled maintenance during this time.
Posted Aug 31, 2026 - 12:16 MST
Scheduled
Reinvent Reseller Partner,
Please be advised that our vendor will be performing maintenance during off-peak hours on Thursday, September 3rd, starting at 7:00 PM MST until September 3th at 9:00 PM MST.
Our vendor will be performing maintenance as outlined below:
- MCU CORE1-PHX Our vendor will be carrying out routine maintenance in their Phoenix data center. core1-phx.mcusip.run may experience disruption at any point during the following two-hour maintenance window. We will be placing core1-phx.mcusip.run into maintenance mode which will cause it to send 503 notifications to all devices and inbound calls. Inbound calls to core1-phx will be redirected to core2-ord and core3-iad. Partners who have configured their phones to auto provision using our provisioning servers should see minimal impact as devices will re-register using either core2-ord or core3-iad due to core1-phx being unavailable.
PORTAL Server may be unavailable during the maintenance window - if you are unable to access the portal at any point during this maintenance you will be able to access the portal at one of the URLs below: https://core2-ord.mcusip.run https://core3-iad.mcusip.run
- MCU ENDPOINTS1-PHX During this maintenance endpoints1-phx.mcusip.run may be unavailable during the reboot window of that server's maintenance window. No configuration changes or device management will be possible on endpoints1-phx.mcusip.run during maintenance. Devices using the auto provision URLs prov.mcusip.run or endpoints.myclouducaas.com will be directed to the redundant provisioning server endpoints2-ord.mcusip.run during the reboot.
Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information, or open an Info Request in the ServiceNow Partner Portal.