All Systems Operational

Inbound Calling Operational
Inbound National Operational
Toll-Free Operational
MyCloud Inbound National Operational
MyCloud Toll-Free Operational
Local ISUP Operational
Outbound Calling Operational
Outbound National Operational
Toll-Free Operational
MyCloud Outbound National Operational
MyCloud Toll-Free Operational
911 PSAP Operational
Local ISUP Operational
Messaging Services Operational
SMS Operational
MMS Operational
MyCloud SMS Operational
MyCloud MMS Operational
Application Services Operational
Call Recording Operational
Fax Services Operational
CommPortal Operational
Max UC Operational
ReInvent Partner Portal (RPP) Operational
ServiceNow Portal Operational
Edgeview Operational
Metaview Web Operational
Cloud CTI Operational
VoIP Monitor Operational
MyCloud Mobile Operational
MyCloud Desktop Operational
MyCloud Messenger Operational
MCU NDP Provisioning Server Operational
Third-Party Providers Operational
Bandwidth Operational
Sinch Operational
Commio Operational
Intermedia Operational
USA Digital Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MCU - ORD Data center maintenance Sep 16, 2026 21:00 - Sep 17, 2026 01:00 MST

Reinvent Reseller Partner,

Please be advised that our vendor will be performing maintenance on September 16th, starting at 9:00 PM MST until September 17th at 1:00 AM MST.

Our vendor will be performing maintenance as outlined below:

- MCU CORE2-ORD
Our vendor will be carrying out routine maintenance in their Chicago data center.
core2-ord.mcusip.run will experience a reboot during the four-hour maintenance window. Inbound calls to core2-ord will be redirected to core3-iad and core1-phx during the reboot. Registered devices may see a brief registration drop during this period and may attempt to re-register to core3-iad or core1-phx and will re-register to core2-ord after the reboot.

PORTAL Server may be unavailable during the maintenance window during this reboot - Should you need access to the portal during this maintenance and are unable to access the portal at any point during this maintenance you will be able to access the portal at one of the URLs below:
https://core3-iad.mcusip.run
https://core1-phx.mcusip.run


- MCU ENDPOINTS2-ORD
During this maintenance endpoints2-ord.mcusip.run may be unavailable during the reboot window of that server's maintenance window. No configuration changes or device management will be possible on endpoints2-ord.mcusip.run during maintenance. Devices using the auto provision URLs prov.mcusip.run or endpoints.myclouducaas.com will be directed to the redundant provisioning server endpoints1-phx.mcusip.run during the reboot.

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information, or open an Info Request in the Halo Partner Portal.
Posted on Sep 09, 2026 - 08:51 MST

Sep 16, 2026

No incidents reported today.

Sep 15, 2026

Metaswitch cCFS Translations Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 01:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:30 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that Reinvent will be conducting scheduled maintenance during off-peak hours on September 14th, starting at 1030 PM MST until September 15th at 1:30 AM MST.

During this maintenance window, Reinvent will be performing the following:
-Metaswitch cCFS Robocall Mitigation and STIR/SHAKEN maintenance testing

As we implement Robocall Mitigation and STIR/SHAKEN enhancements on our cCFS deployment, a small number of calls may experience increased post-dial delay or, in rare cases, may fail to complete during the maintenance period.

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 or open an Info Request in ServiceNow if you require any further information.
Sep 10, 23:12 MST
MCU - ORD maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:00 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that our vendor will be performing maintenance on September 14th, starting at 9:00 PM MST until September 15th at 1:00 AM MST.

Our vendor will be performing maintenance as outlined below:

- MCU CORE2-ORD
Our vendor will be carrying out routine maintenance in their Chicago data center.
As part of this maintenance, an Apache service restart will occur on core2-ord and endpoints2-ord at some point during the maintenance window.

PORTAL Server may be unavailable during this service restart - Should you need access to the portal during this maintenance and are unable to access the portal at any point during this maintenance you will be able to access the portal at one of the URLs below:
https://core3-iad.mcusip.run
https://core1-phx.mcusip.run

We do not anticipate any service impact during this maintenance, some users may notice a brief disruption in portal access. Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information, or open an Info Request in the Halo Partner Portal.
Sep 9, 09:02 MST

Sep 14, 2026

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

09/10/2026 @ 23:30 - Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 02:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:30 MST
Scheduled - Reinvent Reseller Partner,



Please be advised that Reinvent will be performing maintenance during off-peak hours on 10 September 2026, starting at 20:30 until 11 September 2026 04:00 MST.



Reinvent will be performing maintenance as outlined below:



-Network Maintenance



No customer impact is anticipated during these activities Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 or open an Info Request in Halo if you require any further information.
Sep 8, 12:00 MST
MCU - IAD Data center maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that our vendor will be performing maintenance on September 10th, starting at 9:00 PM MST until September 11th at 1:00 AM MST.

Our vendor will be performing maintenance as outlined below:

- MCU CORE3-IAD
Our vendor will be carrying out routine maintenance in their Ashburn data center.
core3-iad.mcusip.run will experience a reboot during the four-hour maintenance window. Inbound calls to core3-iad will be redirected to core1-phx and core2-ord during the reboot. Registered devices may see a brief registration drop during this period and may attempt to re-register to core1-phx or core2-ord and will re-register to core3-iad after the reboot.

PORTAL Server may be unavailable during the maintenance window during this reboot - Should you need access to the portal during this maintenance and are unable to access the portal at any point during this maintenance you will be able to access the portal at one of the URLs below:
https://core1-phx.mcusip.run
https://core2-ord.mcusip.run


Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information, or open an Info Request in the Halo Partner Portal.
Sep 4, 11:05 MST

Sep 10, 2026

MCU - PHX Data center maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 MST
Scheduled - Reinvent Reseller Partner,

The previous notification for this event starting was sent in error -

Please be advised that our vendor will be performing maintenance on September 9th, starting at 9:00 PM MST until September 10th at 1:00 AM MST.

Our vendor will be performing maintenance as outlined below:

- MCU CORE1-PHX
Our vendor will be carrying out routine maintenance in their Phoenix data center.
core1-phx.mcusip.run will experience a reboot during the four-hour maintenance window. Inbound calls to core1-phx will be redirected to core3-iad and core2-ord during the reboot. Registered devices may see a brief registration drop during this period and may attempt to re-register to core3-iad or core2-ord and will re-register to core1-phx after the reboot.

PORTAL Server may be unavailable during the maintenance window during this reboot - Should you need access to the portal during this maintenance and are unable to access the portal at any point during this maintenance you will be able to access the portal at one of the URLs below:
https://core3-iad.mcusip.run
https://core2-ord.mcusip.run


- MCU ENDPOINTS1-PHX
During this maintenance endpoints1-phx.mcusip.run may be unavailable during the reboot window of that server's maintenance window. No configuration changes or device management will be possible on endpoints1-phx.mcusip.run during maintenance. Devices using the auto provision URLs prov.mcusip.run or endpoints.myclouducaas.com will be directed to the redundant provisioning server endpoints2-ord.mcusip.run during the reboot.

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information, or open an Info Request in the Halo Partner Portal.
Sep 9, 13:28 MST

Sep 9, 2026

MCU - PHX Data center maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 09:00 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that our vendor will be performing maintenance on September 9th, starting at 9:00 PM MST until September 10th at 1:00 AM MST.

Our vendor will be performing maintenance as outlined below:

- MCU CORE1-PHX
Our vendor will be carrying out routine maintenance in their Phoenix data center.
core1-phx.mcusip.run will experience a reboot during the four-hour maintenance window. Inbound calls to core1-phx will be redirected to core3-iad and core2-ord during the reboot. Registered devices may see a brief registration drop during this period and may attempt to re-register to core3-iad or core2-ord and will re-register to core1-phx after the reboot.

PORTAL Server may be unavailable during the maintenance window during this reboot - Should you need access to the portal during this maintenance and are unable to access the portal at any point during this maintenance you will be able to access the portal at one of the URLs below:
https://core3-iad.mcusip.run
https://core2-ord.mcusip.run


- MCU ENDPOINTS1-PHX
During this maintenance endpoints1-phx.mcusip.run may be unavailable during the reboot window of that server's maintenance window. No configuration changes or device management will be possible on endpoints1-phx.mcusip.run during maintenance. Devices using the auto provision URLs prov.mcusip.run or endpoints.myclouducaas.com will be directed to the redundant provisioning server endpoints2-ord.mcusip.run during the reboot.

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information, or open an Info Request in the Halo Partner Portal.
Sep 4, 10:59 MST

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

MCU - PHX Data center maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 19:00 MST
Update - Reinvent Reseller Partner,

This is an update to the previous notice reflecting the correct time frame of the maintenance.
Please be advised that our vendor will be performing maintenance during off-peak hours on Thursday, September 3rd, starting at 7:00 PM MST until September 3th at 9:00 PM MST.

Our vendor will be performing maintenance as outlined below:

- MCU CORE1-PHX
Our vendor will be carrying out routine maintenance in their Phoenix data center.
core1-phx.mcusip.run may experience disruption at any point during the following two-hour maintenance window. We will be placing core1-phx.mcusip.run into maintenance mode which will cause it to send 503 notifications to all devices and inbound calls. Inbound calls to core1-phx will be redirected to core2-ord and core3-iad. Partners who have configured their phones to auto provision using our provisioning servers should see minimal impact as devices will re-register using either core2-ord or core3-iad due to core1-phx being unavailable.

PORTAL Server may be unavailable during the maintenance window - if you are unable to access the portal at any point during this maintenance you will be able to access the portal at one of the URLs below:
https://core2-ord.mcusip.run
https://core3-iad.mcusip.run

- MCU ENDPOINTS1-PHX
During this maintenance endpoints1-phx.mcusip.run may be unavailable during the reboot window of that server's maintenance window. No configuration changes or device management will be possible on endpoints1-phx.mcusip.run during maintenance. Devices using the auto provision URLs prov.mcusip.run or endpoints.myclouducaas.com will be directed to the redundant provisioning server endpoints2-ord.mcusip.run during the reboot.


Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information, or open an Info Request in the Halo Partner Portal.
Aug 31, 12:19 MST
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 12:16 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that our vendor will be performing maintenance during off-peak hours on Thursday, September 3rd, starting at 7:00 PM MST until September 3th at 9:00 PM MST.

Our vendor will be performing maintenance as outlined below:

- MCU CORE1-PHX
Our vendor will be carrying out routine maintenance in their Phoenix data center.
core1-phx.mcusip.run may experience disruption at any point during the following two-hour maintenance window. We will be placing core1-phx.mcusip.run into maintenance mode which will cause it to send 503 notifications to all devices and inbound calls. Inbound calls to core1-phx will be redirected to core2-ord and core3-iad. Partners who have configured their phones to auto provision using our provisioning servers should see minimal impact as devices will re-register using either core2-ord or core3-iad due to core1-phx being unavailable.

PORTAL Server may be unavailable during the maintenance window - if you are unable to access the portal at any point during this maintenance you will be able to access the portal at one of the URLs below:
https://core2-ord.mcusip.run
https://core3-iad.mcusip.run

- MCU ENDPOINTS1-PHX
During this maintenance endpoints1-phx.mcusip.run may be unavailable during the reboot window of that server's maintenance window. No configuration changes or device management will be possible on endpoints1-phx.mcusip.run during maintenance. Devices using the auto provision URLs prov.mcusip.run or endpoints.myclouducaas.com will be directed to the redundant provisioning server endpoints2-ord.mcusip.run during the reboot.


Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information, or open an Info Request in the ServiceNow Partner Portal.
Aug 31, 12:01 MST
Sept 2nd @ 10 PM - ORD Perimeta Upgrade
Completed - The scheduled maintenance has been completed.
Sep 3, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 22:00 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that Reinvent will be performing maintenance during off-peak hours on Wednesday, Sept 2nd, starting at 10:00 PM MST, until no later than Sept 3rd at 3:00 AM MST.

Reinvent will be performing maintenance as outlined below:

- Re Invent will be completing the upgrade of our Chicago SBCs

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433, or open an Info Request in Halo if you require any further information.
Aug 31, 08:14 MST
MCU - IAD Data center maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 01:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:30 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that our vendor will be performing maintenance on September 2nd, starting at 9:30 PM MST until September 3rd at 1:30 AM MST.

Our vendor will be performing maintenance as outlined below:

- MCU CORE3-IAD
Our vendor will be carrying out routine maintenance in their Ashburn data center.
core3-iad.mcusip.run will experience a reboot during the four-hour maintenance window. Inbound calls to core3-iad will be redirected to core1-phx and core2-ord during the reboot. Registered devices may see a brief registration drop during this period and may attempt to re-register to core1-phx or core2-ord and will re-register to core3-iad after the reboot.

PORTAL Server may be unavailable during the maintenance window during this reboot - Should you need access to the portal during this maintenance and are unable to access the portal at any point during this maintenance you will be able to access the portal at one of the URLs below:
https://core1-phx.mcusip.run
https://core2-ord.mcusip.run


Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information, or open an Info Request in the Halo Partner Portal.
Aug 31, 12:44 MST

Sep 2, 2026

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