All Systems Operational

Inbound Calling Operational
Inbound National Operational
Toll-Free Operational
MyCloud Inbound National Operational
MyCloud Toll-Free Operational
Outbound Calling Operational
Outbound National Operational
Toll-Free Operational
MyCloud Outbound National Operational
MyCloud Toll-Free Operational
911 PSAP Operational
Messaging Services Operational
SMS Operational
MMS Operational
MyCloud SMS Operational
MyCloud MMS Operational
Application Services Operational
Call Recording Operational
Fax Services Operational
CommPortal Operational
Max UC Operational
ReInvent Partner Portal (RPP) Operational
ServiceNow Portal Operational
Edgeview Operational
Metaview Web Operational
Cloud CTI Operational
VoIP Monitor Operational
MyCloud Mobile Operational
MyCloud Desktop Operational
MyCloud Messenger Operational
Third-Party Providers Operational
Bandwidth Operational
Sinch Operational
Commio Operational
Intermedia Operational
USA Digital Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

April 14th @ 11PM M2PA to M3UA link converstion Apr 14, 2026 23:00 - Apr 15, 2026 04:00 MST

Reinvent Reseller Partner,

Please be advised that Reinvent will be performing maintenance during off-peak hours on Monday, April 14th, starting at 11:00 PM MST, until no later than April 15th at 4:00 AM MST.

Reinvent will be performing maintenance as outlined below:

- Re Invent will be converting the A-Links from a M2PA configuration to M3UA configuration.

There will be a brief outage while the links are being rebuilt to the new configuration

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433, or open an Info Request in ServiceNow if you require any further information.
Posted on Apr 09, 2026 - 12:24 MST
Apr 12, 2026

No incidents reported today.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
04/09/2026 - 10PM MST - Xmedius Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 22:00 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that Reinvent will be performing maintenance during off-peak hours on Tuesday, April 9th, starting at 10:00 PM MST until April 10th, 4:00 AM MST.

Reinvent will be performing maintenance as outlined below:

-Xmedius System Update

During the maintenance, the fax server may be temporarily unavailable.

No customer impact is anticipated during these activities

Thank you for your understanding as we continue to optimize our systems for the best reliability and service. Please contact our Support line at 855.245.1433 or open an Info Request in ServiceNow if you require any further information.
Apr 6, 10:26 MST
Apr 9, 2026
MCU PHX Recording server maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 09:05 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 08:45 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that our vendor will be performing emergency maintenance during off-peak hours on Thursday, April 9th, starting at 8:48 AM MST until April 9th at 9:15 AM MST.

Reinvent will be performing maintenance as outlined below:

- MCU PHX Recording server

During this maintenance period call recordings will continue to be saved to our second recording server in Chicago. We will be unable to make any changes to the recording servers during this maintenance period.

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information, or open an Info Request in the ServiceNow Partner Portal.
Apr 7, 09:32 MST
April 8th @ 10Pm TDM Trunk migration to Next Gen Switch
Completed - The scheduled maintenance has been completed.
Apr 9, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that Reinvent will be performing maintenance during off-peak hours on Monday, April 8th, starting at 10:00 PM MST, until no later than April 9th at 5:00 AM MST.

Reinvent will be performing maintenance as outlined below:

- Continuing the migrating of Phoenix local voice traffic to the new platform.

No customer impact is anticipated during these activities.

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433, or open an Info Request in ServiceNow if you require any further information.
Apr 1, 16:09 MST
Apr 8, 2026
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
4/1/26 @ 8pm MST - Urgent SS7 link Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 03:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:00 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that Reinvent will be performing urgent maintenance during off-peak hours on Wednesday, April 1st, starting at 10PM MST, until no later than April 2nd at 3:00 AM MST.

Reinvent will be performing maintenance as outlined below:

-SS7 circuit maintenance

This maintenance affects LIMITED LOCAL PHOENIX AREA customer traffic only, and no customer impact is anticipated during these activities.

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information, or open an Info Request in the ServiceNow Partner Portal.
Apr 1, 20:00 MST
April 1st @10 PM MVD acceptance mode
Completed - The scheduled maintenance has been completed.
Apr 2, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:01 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that Reinvent will be performing maintenance during off-peak hours on Wednesday, April 1st, starting at 10:00 PM MST, until no later than April 2nd at 3:00 AM MST.

Reinvent will be performing maintenance as outlined below:

- Finalizing upgrade for the Metaview Director

Active MetaView Web sessions may terminate. No customer impact is anticipated during these activities.

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433, or open an Info Request in ServiceNow if you require any further information.
Mar 30, 11:21 MST
Apr 1, 2026
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

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