All Systems Operational

Inbound Calling Operational
Inbound National Operational
Toll-Free Operational
MyCloud Inbound National Operational
MyCloud Toll-Free Operational
Local ISUP Operational
Outbound Calling Operational
Outbound National Operational
Toll-Free Operational
MyCloud Outbound National Operational
MyCloud Toll-Free Operational
911 PSAP Operational
Local ISUP Operational
Messaging Services Operational
SMS Operational
MMS Operational
MyCloud SMS Operational
MyCloud MMS Operational
Application Services Operational
Call Recording Operational
Fax Services Operational
CommPortal Operational
Max UC Operational
ReInvent Partner Portal (RPP) Operational
ServiceNow Portal Operational
Edgeview Operational
Metaview Web Operational
Cloud CTI Operational
VoIP Monitor Operational
MyCloud Mobile Operational
MyCloud Desktop Operational
MyCloud Messenger Operational
MCU NDP Provisioning Server Operational
Third-Party Providers Operational
Bandwidth Operational
Sinch Operational
Commio Operational
Intermedia Operational
USA Digital Operational
Other Operational
No Customer Impact Anticipated Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Next Generation cCFS Translation Testing Nov 3, 2026 11:00-16:00 MST

Reinvent Reseller Partner,

Please be advised that Reinvent will be conducting scheduled maintenance during off-peak hours on November 3rd, starting at 11:00 PM MST until November 4th at 4:00 AM MST.

During this maintenance window, Reinvent will be performing the following:
-Metaswitch translation testing

In preparation for future migrations to our Next Generation cCFS deployment, live translation testing will be conducted to verify call routing through the new environment.

During this testing, a small number of calls may experience increased post-dial delay or, in rare cases, may fail to complete during the maintenance window.

Thank you for your understanding as we continue to optimize our network to provide the highest levels of reliability and service. If you have any questions or require additional information, please contact our Support team at 855-245-1433 or submit an Info Request through Halo.
Posted on Oct 30, 2026 - 11:52 MST

Oct 31, 2026

No incidents reported today.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

10/27/26 @ 10PM MST - Metaswitch cCFS Load Balancer & Voipmonitor Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 22:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Oct 26, 14:44 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that Reinvent will be conducting scheduled maintenance during off-peak hours on October 27th, starting at 10:00 PM MST until October 28th at 3:00 AM MST.

During this maintenance window, Reinvent will be performing the following:
-Metaswitch cCFS Load Balancer Updates
-Voipmonitor Server Updates

Voipmonitor, Commportal & Metaviewweb may be unavailable during this maintenance window. A small number of calls may experience increased post-dial delay or, in rare cases, may fail to complete during the maintenance period.

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 or open an Info Request in Halo if you require any further information.
Oct 22, 11:16 MST

Oct 27, 2026

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

MCU - Portal issues
Resolved - This incident has been resolved. Should you experience any further issues please contact our support team.
Oct 21, 15:01 MST
Monitoring - Portal connectivity has been restored and our vendor is investigating the root cause, we are continuing to monitor the issue.
Oct 21, 13:15 MST
Update - Our vendor is continuing to investigate connectivity to the MCU portal at this time.
Oct 21, 12:55 MST
Investigating - We are currently investigating issues reaching the MCU portal at this time.
Oct 21, 12:22 MST

Oct 20, 2026

10/19/26 @ 10PM MST - PHX Metaswitch cCFS Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:00 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that Reinvent will be conducting scheduled maintenance during off-peak hours on October 19th, starting at 10:00 PM MST until October 20th at 3:00 AM MST.

During this maintenance window, Reinvent will be performing the following:
-PHX Metaswitch cCFS Maintenance

No customer impact is anticipated during these activities.

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 or open an Info Request in Halo if you require any further information.
Oct 15, 15:58 MST

Oct 19, 2026

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

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