All Systems Operational

Inbound Calling Operational
Inbound National Operational
Toll-Free Operational
MyCloud Inbound National Operational
MyCloud Toll-Free Operational
Local ISUP Operational
Outbound Calling Operational
Outbound National Operational
Toll-Free Operational
MyCloud Outbound National Operational
MyCloud Toll-Free Operational
911 PSAP Operational
Local ISUP Operational
Messaging Services Operational
SMS Operational
MMS Operational
MyCloud SMS Operational
MyCloud MMS Operational
Application Services Operational
Call Recording Operational
Fax Services Operational
CommPortal Operational
Max UC Operational
ReInvent Partner Portal (RPP) Operational
ServiceNow Portal Operational
Edgeview Operational
Metaview Web Operational
Cloud CTI Operational
VoIP Monitor Operational
MyCloud Mobile Operational
MyCloud Desktop Operational
MyCloud Messenger Operational
MCU NDP Provisioning Server Operational
Third-Party Providers Operational
Bandwidth Operational
Sinch Operational
Commio Operational
Intermedia Operational
USA Digital Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 18, 2026

No incidents reported today.

Jul 17, 2026
07/16/2026 - 10PM MST- Arista Switch Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 02:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 22:00 MST
Scheduled - Reinvent Reseller Partner,



Please be advised that Reinvent will be performing maintenance during off-peak hours on Thusrsday, July 16th, starting at 22:00 until June 5th 02:00 MST.



Reinvent will be performing maintenance as outlined below:



Arista Switch Maintenance



No customer impact is anticipated during these activities



Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 or open an Info Request in Halo PSA if you require any further information.
Jul 13, 09:30 MST
Jul 16, 2026
07/15/2026 - 10PM MST - Xmedius Server Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:00 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that Reinvent will be performing maintenance during off-peak hours on Wednesday, July 15th, starting at 10:00 PM MST until July 16th, 4:00 AM MST.

Reinvent will be performing maintenance as outlined below:

-Xmedius System Update

During the maintenance, the fax server may be temporarily unavailable.

No customer impact is anticipated during these activities

Thank you for your understanding as we continue to optimize our systems for the best reliability and service. Please contact our Support line at 855.245.1433 or open an Info Request in ServiceNow if you require any further information.
Jul 13, 08:14 MST
Jul 15, 2026
7/14/26 @ 10PM MST - Metaswitch cCFS Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:01 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that Reinvent will be performing maintenance during off-peak hours on July 14th, starting at 10AM MST until July 15th at 4AM MST.

Reinvent will be performing maintenance as outlined below:

-Metaswitch cCFS Maintenance

No customer impact is anticipated during these activities

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 or open an Info Request in ServiceNow if you require any further information.
Jul 10, 07:42 MST
July 14th @ 10PM - CFS and UMG take out of acceptance mode
Completed - The scheduled maintenance has been completed.
Jul 15, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:00 MST
Scheduled - Reinvent Reseller Partner,

Please be advised that Reinvent will be performing maintenance during off-peak hours on Tuesday, July 14th, starting at 10:00 PM MST, until no later than July 15th at 3:00 AM MST.

Reinvent will be performing maintenance as outlined below:

- Re Invent will be completing the upgrade of the ATCA Legacy CFS and the North and South UMGs
- Re Invent will also be patching the Metaview servers

Active Meta View Web sessions will terminate and call services maybe impacted


Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433, or open an Info Request in Halo if you require any further information.
Jul 9, 09:53 MST
Jul 14, 2026
Local ISUP Trunk Impairment
Resolved - This incident has been resolved, and we are no longer observing call failures over our Lumen ISUP trunks.
Jul 14, 12:58 MST
Monitoring - Our carrier has reported that a fix has been implemented, and we are monitoring the results.
Jul 14, 09:24 MST
Update - Our carrier has identified the underlying transport issue on their network causing the outbound call degradation, and is working to resolve as soon as possible.
Jul 14, 07:17 MST
Update - Our carrier is still working with the downstream carrier at this time.
Jul 13, 14:35 MST
Update - Carrier has identified the issue and they are working upstream for a fix at this time.
Jul 13, 13:20 MST
Identified - We have identified the issue and we are working with the carrier at this time. More updates will follow when information becomes available.
Jul 13, 13:15 MST
Investigating - We are currently investigating outbound calling degradation to our local ISUP trunk platform for outbound and inbound calls. This is for local calling in the Phoenix Metro only on the Local ISUP trunks.
Jul 13, 11:31 MST
Jul 13, 2026
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
July 8th @ 10PM CFS and UMG upgrades to 9.7
Completed - The scheduled maintenance has been completed.
Jul 9, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 22:00 MST
Scheduled - Reinvent Reseller Partner,



Please be advised that Reinvent will be performing maintenance during off-peak hours on Wednesday, July 8th, starting at 10:00 PM MST, until no later than July 9th at 3:00 AM MST.


Reinvent will be performing maintenance as outlined below:

- Re Invent will be upgrading the ATCA Legacy CFS and the North and South UMGs

Call services maybe impacted

Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433, or open an Info Request in Halo if you require any further information.
Jul 6, 09:01 MST
Jul 8, 2026
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

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