MCU - Portal issues

Incident Report for Reinvent Telecom

Resolved

This incident has been resolved. Should you experience any further issues please contact our support team.
Posted Oct 21, 2026 - 15:01 MST

Monitoring

Portal connectivity has been restored and our vendor is investigating the root cause, we are continuing to monitor the issue.
Posted Oct 21, 2026 - 13:15 MST

Update

Our vendor is continuing to investigate connectivity to the MCU portal at this time.
Posted Oct 21, 2026 - 12:55 MST

Investigating

We are currently investigating issues reaching the MCU portal at this time.
Posted Oct 21, 2026 - 12:22 MST
This incident affected: Application Services (MyCloud Mobile, MyCloud Desktop).
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